Refund & Return Policy

Custom-Made Products | No Returns for Non-Quality Issues

Overview

Why Custom Products Are Non-Returnable

All our products are 100% custom printed/personalized, featuring unique patterns, brand logos, color configurations, size options, and structural combinations. Once an order enters the production process, it cannot be resold or restored to its original state.
The key reasons are as follows:
➬Custom design: Each order includes exclusive artwork and brand elements tailored for the customer.
➬Made-to-order workflow: Products enter production only after an order is placed and are not part of general inventory.
➬Non-resalable: Custom patterns, sizes, or styles cannot be sold to other users.
➬Personalized configurations are non-changeable: These include color, size, wall combinations (e.g., tent side walls), and flag base options, which become fixed after printing and manufacturing.
Therefore:
📌 Orders not related to quality issues are not eligible for returns, refunds, or exchanges.

Eligible Return or Refund Situations

Although custom products are generally non-returnable and non-exchangeable, we still provide quality assurance. If any of the following manufacturing defects or production errors are verifiable and documented with photographs, we will issue a refund, remake the item, or send a replacement:
✔ Eligible cases include:
➬Severe misalignment or color deviation in printing
➬Structural damage
➬Fabric tears, loose threads, or inability to function properly
➬Missing or incorrect accessories (e.g., tent frame mismatch)
✘ Non-quality-related issues (not accepted):
➬Blurriness caused by low-quality artwork provided by the customer
➬Color discrepancies due to variations in computer screen displays
➬Errors resulting from incorrect customer input of dimensions, quantities, or design confirmations
➬Changes due to subjective reasons such as shifts in personal preferences, market choices, or event cancellations
We encourage customers to carefully confirm artwork, dimensions, and printing details before placing orders to avoid non-quality factors affecting the order experience.

Refund & Replacement Process

If you are requesting after-sales service due to a quality issue, please follow this process:
➬Take photos or videos to document the problem: Clearly show the issue details and the overall condition of the product.
➬Submit within 48 hours of receiving the item: Requests submitted after this period cannot be processed (to prevent damage caused by prolonged misuse).
➬Quality team review: We will respond within 1–3 business days.
➬Resolution Options
◈Free Redo
◈Partial Refund
◈Full Refund (Extremely rare, only for severe quality issues)
Note: We typically select the solution that best aligns with your event schedule, such as prioritizing reissuance or reprocessing, to ensure your brand presentation plans remain unaffected.

No Order Cancellation Once Production Starts

Since all products are custom printed, orders cannot be canceled once they enter the following stages:
➬Artwork confirmed
➬Print layout in progress
➬Production processing underway
Any cancellation requests submitted after production has commenced will not be accepted.

Shipping Issues

Delays during transit, weather impacts, and uncontrollable circumstances in international logistics are not covered under our refund policy. However, we will assist with the following situations:
➬Lost packages (lost in transit)
➬Severely damaged packages
➬Partial missing goods
We will communicate with the logistics company and assist customers in obtaining compensation or replacement shipments.

Summary Statement

Bravon Tent guarantees the quality of every custom-made product. Because everything is personalized and produced specifically for each customer, returns for non-quality-related reasons are not accepted. We stand behind our craftsmanship and will resolve any genuine manufacturing issue promptly and professionally.